T&Cs — General Subscription Conditions and iNrCy Terms of Use

These General Subscription Terms and Conditions and Terms of Use, hereinafter referred to as the «Terms», set out the terms and conditions under which the company iNrCy, SAS, makes online software available to professionals on a subscription basis, as well as the rules governing the use of the iNrCy generator and its features.

The core service consists of providing the iNrCy software, a SaaS platform that enables the management, centralisation and automation of various tools for communication, visibility, publishing, statistics and sales management.

Additional services may be offered, including:

the hire of iNrCy generators; the provision or hire of websites; the sale of websites; associated digital services; support, configuration or maintenance services; design, integration or configuration services; and services connecting to third-party platforms when the Customer activates them.

These Terms and Conditions apply to any subscription, use, activation of a free trial, creation of an account or access to the iNrCy software.

Use of the iNrCy software implies full and unconditional acceptance of these Terms and Conditions.

The iNrCy software enables users, amongst other things, to:

multi-channel management of a business’s communications; publishing content across multiple connected channels; using artificial intelligence tools to assist with content creation; preparing sales or customer loyalty campaigns; access to statistics, reports and recommendations; the management of contacts and sales activities; the use of CRM modules; the creation, sending, printing or tracking of quotations and invoices; viewing a history of activities in iNrSend; managing appointments or appointment requests where the feature is available; using a iNrBadge where the feature is enabled; using an iNrAgent or an application assistant where the feature is available; connecting to third-party services, such as Google, YouTube, TikTok, Pinterest, Trustpilot, Meta, Facebook, Instagram, LinkedIn, Microsoft, email services, customer review platforms and other compatible platforms.

Access is via a browser or dedicated web application.

iNrCy endeavours to ensure normal service availability, without guaranteeing uninterrupted service. Interruptions may occur, in particular, due to maintenance, updates, functional enhancements, technical incidents, constraints relating to third-party services, restrictions imposed by an external platform, or force majeure.

The subscription grants the Customer the right to access and use the iNrCy software.

This right is:

personal; limited; non-exclusive; non-assignable; non-transferable; valid only for the duration of the subscription, free trial, or granted access.

No intellectual property rights are transferred to the Client.

In particular, the Customer must not copy, reproduce, resell, hire out, make available, modify, decompile, disassemble, misuse or attempt to extract all or part of the software, unless prior written authorisation has been obtained from iNrCy.

iNrCy services are exclusively for professionals.

The Customer declares that they are acting for professional purposes, to meet the needs of their commercial, craft, liberal, associative, entrepreneurial or institutional activity.

None of iNrCy’s services are intended for consumers within the meaning of the Consumer Code.

The Customer guarantees that they have the legal capacity, authorisations and necessary rights to subscribe to, use the service and bind the company or organisation they represent.

The subscription can be taken out:

via a payment link provided by iNrCy; via a registration or activation form; via a commercial offer; via a written agreement between the parties; via any other contractual means accepted by iNrCy.

Where iNrCy offers a free trial, its duration standard is 21 calendar days from the date the account or generator is activated, unless otherwise stated in the commercial offer, a specific written agreement, a particular partnership or different settings expressly communicated to the Customer.

Previous offers, accounts that have already been activated or specific agreements may be subject to a different duration if iNrCy has expressly agreed to this.

Activating a free trial does not necessarily constitute a paid subscription. However, using the iNrCy generator during the trial implies acceptance of these Terms and Conditions and the Privacy Policy.

The paid subscription can take place during or after the trial period. When the Customer subscribes during their free trial, the subscription start, billing and payment conditions are those indicated at the time of subscription or in the applicable commercial agreement.

Payment validation, account activation, use of the application, connection to a third-party service or request for a free trial constitutes full and unreserved acceptance of these Terms.

iNrCy reserves the right to refuse, suspend or terminate a free trial in the event of abuse, fraud, unauthorised use, attempts to circumvent the system, technical risks or behaviour contrary to these Terms and Conditions.

Unless otherwise agreed, the subscription is taken out on a monthly basis, with no commitment.

It is tacitly renewed each month.

The Customer may cancel their subscription at any time via their customer portal, using the methods provided by iNrCy, or by sending a written request to customer support.

The cancellation takes effect at the end of the current subscription period.

Any started period is payable in full.

Upon termination, access to the software may be disabled at the end of the current period. Certain data may be retained temporarily for technical, legal, accounting, contractual, evidentiary or security reasons.

Termination does not automatically result in the immediate deletion of all data, particularly when such data must be retained to comply with a legal, accounting, fiscal, security or evidentiary obligation.

Prices are quoted in euros excluding VAT, unless otherwise stated.

Payment is made via Stripe or any other payment provider accepted by iNrCy.

Billing is monthly and automatic, unless otherwise agreed.

The Customer is responsible for the validity of their payment method.

iNrCy can offer a range of commercial packages, including standard packages, partner packages, founder packages, promotional packages, personalised packages and bespoke packages.

The benefits offered as part of a specific promotion – including preferential rates, trial periods, support, discounts or special access – apply only subject to the conditions set out by iNrCy.

iNrCy may amend its rates with reasonable notice, in particular in the event of changes to the offering, features, technical costs, third-party services, commercial terms or operating costs.

Any change to the price applicable to a current subscription will be communicated to the Customer in accordance with the procedures set out by iNrCy.

In the event of payment failure, delay or default:

the service may be suspended; access to the software may be restricted; certain features may be disabled; connections to third-party services may be interrupted; data may be retained for a reasonable period before archiving or deletion.

Following regularisation, the service can be reactivated.

iNrCy shall not be held liable for any consequences arising from a suspension resulting from the Customer’s failure to pay.

The Booster / Publish module enables the Client to prepare, generate, adapt and distribute content across various connected channels.

The Client may, in particular:

write or generate content; add images or a video; adapt content according to channels; preview posts; select distribution channels; approve the post before sending; publish on available and connected channels.

Any content generated, prepared or adapted in Booster / Publish must be checked by the Client prior to publication.

Final sign-off rests exclusively with the Client.

iNrCy does not guarantee that the generated content is accurate, complete, compliant with sector-specific regulations, suitable for the Client’s specific business, or accepted by third-party platforms.

The Client remains solely responsible for any content published, sent, validated or broadcast from their account.

The Customer may use media within the limits provided for by the application.

Unless there are further changes to the service, Booster / Publish allows you, amongst other things, to add:

up to 5 images; or 1 video; within a maximum media limit of 40 MB.

Technical limits may evolve depending on stability, security, or performance requirements, or constraints imposed by third-party platforms.

The Client warrants that they hold the necessary rights to the images, videos, logos, sounds, music, texts, trademarks or any other element transmitted within the application.

The Client is prohibited from publishing content that is unlawful, misleading, defamatory, discriminatory, infringing, contrary to the rights of third parties, to the rules of connected platforms or to the regulations applicable to their activity.

The app may offer video adaptation tools, notably to adjust the format of content depending on the publishing channels.

Adaptations may lead to technical processing, lead time, compression, visual modification of the rendering or generation of a variant.

The Customer is advised that certain third-party channels may impose their own constraints regarding format, duration, file size, resolution, aspect ratio, validation, copyright or moderation.

iNrCy endeavours to facilitate the adaptation of content, whilst not guaranteeing that third-party platforms will always accept it.

The artificial intelligence features built into iNrCy are designed to assist users.

They can help to write, rephrase, structure, propose, analyse or prepare content.

AI-generated content must be checked, corrected and validated by the Client prior to any use, publication, sending or dissemination.

iNrCy does not guarantee the accuracy, compliance, commercial performance, error-free nature or complete suitability of the content generated.

The Client remains solely responsible for the content broadcast, sent, published or used as part of their activity.

The Customer undertakes not to knowingly transmit to the artificial intelligence sensitive, confidential, unnecessary, unlawful data or data belonging to third parties without appropriate authorisation.

When the iNrAgent feature is available, it can assist the Customer in the preparation of actions, content, recommendations, scenarios, assessments or automations.

iNrAgent constitutes an assistance, preparation and, depending on the available features, execution tool for actions configured by the Client.

iNrAgent's features may depend in particular on:

• settings defined by the Client; ;
• features actually available in the application; ;
• connected channels ;
• authorisations granted by the Customer; ;
• the chosen validation parameters; ;
• technical limitations ;
• quotas ;
• third-party platform rules ;
• the rights granted to iNrCy by the connected third-party services.

The Client remains responsible for the configuration of iNrAgent, the prepared content, the validated actions and the parameters they choose.

When the feature involves manual validation, no relevant action is executed prior to the Customer's validation.

When the functionality involves automation expressly activated by the Client, its operation remains subject:

• to the settings chosen by the Client; ;
• to the granted permissions; ;
• due to technical limitations; ;
• to the applicable rules of the third-party service concerned; ;
• to any potential consent or validation requirements specific to the connected platform.

The Customer remains responsible for the actions they configure, select, programme or validate.

iNrCy does not guarantee that automation will produce a specific business outcome, visibility, conversion, lead, engagement or performance.

Pinterest exception

Regarding Pinterest, any action carried out on behalf of the Client is subject to the applicable rules of Pinterest.

The Client must be aware of the action concerned and consent to it in accordance with how the feature works.

iNrCy must not carry out any Pinterest action on behalf of the Client without the Client being aware of the action in question and having understood or approved it in accordance with the proposed procedure.

When a Pinterest post is scheduled, the Client must individually select or validate the content or Pin concerned in accordance with the applicable Pinterest rules.

iNrAgent must not be used for:

• automatically publish Pins that have not been selected or approved by the Client; ;
• create artificial engagement actions; ;
• bypass Pinterest consent limitations or mechanisms; ;
• reduce the authenticity of actions carried out on Pinterest; ;
• carry out actions that the Customer has not understood or desired.

iNrAgent's Pinterest features, when available, remain limited to the features actually authorised by Pinterest and the permissions granted by the Client.

The software can interact with third-party services, including:

Google; Google Business Profile; Google Calendar; Google Analytics; Google Search Console; YouTube; YouTube API Services; TikTok; TikTok for Developers; ByteDance / TikTok; Meta; Facebook; Instagram; LinkedIn; Pinterest; Trustpilot; Microsoft; email services; hosting providers; social media platforms; APIs; payment tools; other compatible connected tools.

The Client:

authorises the connections necessary for the service to operate; acknowledges that these connections may require authorisations, tokens, credentials, external validations or specific consents; remains responsible for any content published or sent; may revoke certain authorisations in accordance with the terms and conditions set out by third-party services or by iNrCy where this option is available; undertakes to comply with the terms, rules, policies and restrictions specific to each connected platform.

iNrCy does not guarantee the availability, continuity, stability, response times, validation rules, performance, quotas, moderation policies or decisions of third-party services.

Any modification, suspension, restriction, outage, refusal to publish, removal of content, account restriction, API block or interruption to a third-party service is the responsibility of the relevant provider.

The Customer acknowledges that they use these services at their own risk and in accordance with the terms and conditions specific to each platform.

When the Customer links a Google account, YouTube account or a compatible Google service, they authorise iNrCy to access only the data necessary for the activated features to function.

These features can, in particular, enable:

logging in to a Google account; linking a Google Business Profile; linking a Google Calendar; viewing or analysing Google Analytics statistics; viewing or analysing Google Search Console data; creating or publishing content via available Google services; creating or publishing YouTube content where this feature is available; viewing connected data, resources, channels, business listings or calendars.

The Customer acknowledges that the use of YouTube features involves the use of the YouTube API Services. The Customer also remains subject to YouTube’s Terms of Service, the YouTube API Services Terms of Service and Google’s Privacy Policy.

The Customer may revoke Google or YouTube access via their Google account, via Google’s security settings, or via the iNrCy app where this option is available.

iNrCy does not guarantee the acceptance, publication, retention, indexing, visibility or performance of content on Google or YouTube.

The Customer remains solely responsible for any content published, uploaded or approved via Google or YouTube, as well as for compliance with copyright, image rights, music rights, trade mark rights, privacy rules and the specific rules of these platforms.

When the Customer links a TikTok account, they authorise iNrCy to use the available TikTok APIs to prepare, send, publish or track certain content, depending on the features available within the app.

These features can, in particular, enable:

logging into a TikTok account; displaying certain creator information where provided by the API; displaying available privacy settings; preparing a post; uploading media to TikTok; tracking the status of a post; displaying errors or technical responses from the TikTok API.

The Customer acknowledges that TikTok may impose its own rules, restrictions, time limits, quotas, approvals, formats, privacy settings, posting rules or moderation decisions.

iNrCy does not guarantee the acceptance, publication, retention, visibility or performance of content on TikTok.

The Customer remains solely responsible for any content published, uploaded or approved via TikTok, as well as for compliance with copyright, image rights, music rights, trade mark rights, privacy rules and TikTok’s own rules.

The Customer may revoke iNrCy’s access via their TikTok account or via iNrCy itself, where this option is available.

When the Customer connects a LinkedIn account, they authorise iNrCy to use the available LinkedIn APIs to enable certain features relating to the publication, display, synchronisation or tracking of content, depending on the features available within the application.

These features can, in particular, enable:

logging in with a LinkedIn account; ;

verification of the authorised user’s profile; ;

the display of the LinkedIn pages, organisations or resources administered by the Client when this information is provided by LinkedIn; ;

preparing a publication; ;

the sending or publication of content on LinkedIn; ;

displaying the status of a post; ;

the display of certain statistics or engagement data where such information is provided by LinkedIn; ;

the display of errors, warnings or technical feedback relating to the LinkedIn APIs; ;

use of the LinkedIn features compatible with the permissions granted by the Client.

The Customer acknowledges that LinkedIn may impose its own rules, limitations, validations, quotas, technical restrictions, compliance requirements, content policies, moderation rules or terms of use.

iNrCy does not guarantee:

the acceptance of content by LinkedIn; ;

the actual publication of content; ;

the maintaining of a publication; ;

the visibility of content; ;

the performance, interactions, impressions, clicks or results obtained on LinkedIn; ;

the permanent availability of the LinkedIn APIs; ;

maintaining the features offered by LinkedIn.

The Client remains solely responsible:

content published, sent or approved via LinkedIn; ;

transmitted texts, images, videos, links, hashtags or documents; ;

respect for copyright; ;

respecting image rights; ;

respect for trade mark rights; ;

respect for confidentiality rules; ;

compliance with LinkedIn's applicable terms of service, policies and rules.

The Customer may revoke the access granted to iNrCy at any time via their LinkedIn account settings or via the iNrCy app, where this option is available.

Any modification, limitation, suspension, removal of access, API change, refusal of validation or restriction imposed by LinkedIn is exclusively the responsibility of LinkedIn.

iNrCy cannot be held liable for any consequences arising from a decision, restriction or change imposed by LinkedIn.

When the Customer connects their own Pinterest account, they authorise iNrCy to use the available Pinterest features in order to enable certain actions to be carried out directly from the app, depending on the features actually offered, the permissions granted and the rights available.

These features can, in particular, enable:

• connecting a Pinterest account via the authorization mechanism proposed by Pinterest; ;
• the display of certain strictly necessary information concerning the authorised account when Pinterest provides it; ;
• consultation of the Pinterest boards accessible to the Client; ;
• the creation of a Pinterest board; ;
• the renaming of a Pinterest board ;
• the deletion of a Pinterest board ;
• the selection of a publication board; ;
• the definition in iNrCy of a default array preference; ;
• the preparation of a pin; ;
• the explicit selection of the content or media to be published; ;
• the addition of a title; ;
• the addition of a description; ;
• the addition of a destination link; ;
• the addition of an image or compatible media; ;
• publishing a pin to a selected board; ;
• the scheduling of a publication when this feature is available and when the Client has individually selected or validated the content concerned; ;
• viewing the internal history of an action carried out since iNrCy; ;
• the modification or deletion of a pin when this feature is actually available, authorised and technically accessible; ;
• the display of certain statistics or performance data when this data is available and its use is authorised; ;
• the display of errors, warnings or technical feedback related to Pinterest.

Sign-in and authorisation

Pinterest login relies on the authorisation mechanisms provided by Pinterest.

The Customer expressly authorises iNrCy to access the features corresponding to the permissions requested.

iNrCy does not ask the Customer to provide their Pinterest password and does not use the Customer’s Pinterest login details to log in on their behalf.

Actions carried out on behalf of the Client use the authorisation mechanisms and access tokens provided by Pinterest.

The Client may review the requested permissions before authorising the connection.

Actions carried out on behalf of the Client

The Client remains responsible for the actions they choose, configure, programme or validate.

iNrCy must not carry out any Pinterest activities on behalf of the Client without the Client being aware of the activity in question and having given their consent in accordance with how the feature works.

Depending on the available features, the Customer chooses or validates in particular:

• the Pinterest account to connect ;
• the table to be created ;
• the table to be renamed ;
• the table to be deleted; ;
• the content to be published ;
• the departures board ;
• the medium to use; ;
• the post to schedule ;
• the action to modify or delete it when available.

When a Pinterest post is scheduled, the Client must individually select or validate the content or Pin concerned in accordance with the applicable Pinterest rules.

Client responsibility

The Client remains solely responsible:

• content published, sent, prepared or validated via Pinterest; ;
• texts ;
• pictures ;
• videos ;
• links ;
• hashtags ;
• transmitted media ;
• respect for copyright; ;
• respecting image rights; ;
• respect for trade mark rights; ;
• respect for confidentiality; ;
• on the lawfulness of content; ;
• compliance with Pinterest's applicable terms of service, policies and rules.

In particular, the Customer shall not use iNrCy for:

• publishing illegal content; ;
• bypass a limitation imposed by Pinterest ;
• automate actions that the Client has not specifically chosen or understood; ;
• manufacture engagement ;
• use Pinterest for spam purposes; ;
• bypass or circumvent Pinterest's consent mechanisms; ;
• use Pinterest features in a way that violates Pinterest rules.

Pinterest limitations

The Client acknowledges that Pinterest may impose its own:

• rules; ;
• Limitations; ;
• access levels ;
• quotas ;
• technical restrictions ;
• deadlines ;
• compliance requirements ;
• content policies ;
• moderation rules ;
• terms of use ;
• approval decisions ;
• API restrictions; ;
• differences between the test environments: Sandbox, Trial and Standard.

iNrCy does not guarantee:

• the acceptance of content by Pinterest; ;
• the actual publication of content; ;
• the maintaining of a publication; ;
• the visibility of a pin ;
• maintaining a dashboard; ;
• the permanent availability of the Pinterest APIs; ;
• permanent access to a feature; ;
• the acceptance of an application by Pinterest ;
• maintaining a level of access ;
• the performance ;
• the impressions ;
• the clicks ;
• the records ;
• the interactions ;
• Conversions ;
• the commercial results achieved via Pinterest.

Certain features may be restricted, unavailable or different depending on the level of access granted by Pinterest. In particular, Pinterest distinguishes between ‘Trial’ and ‘Standard’ access, with differences in the limits and behaviour of the Pins and Boards created.

Data and information obtained via Pinterest

The use of information obtained via Pinterest remains subject to the iNrCy Privacy Policy and Pinterest’s applicable rules.

iNrCy applies the specific restrictions imposed by Pinterest, in particular regarding:

• access to information ;
• their use; ;
• their conservation; ;
• sharing them; ;
• their combination with other information; ;
• their use in advertising; ;
• actions carried out on behalf of the Client.

Information obtained from the Customer’s Pinterest account is used solely to provide the features requested by that Customer, in accordance with the permissions granted and the applicable rules.

Unless expressly authorised by Pinterest, iNrCy is not intended to retain a separate copy of the information obtained via the Pinterest Materials or the Pinterest API on a long-term basis and may query the API again when such information is required.

Artificial intelligence

The Pinterest connection does not automatically authorise the use of information obtained via Pinterest for an artificial intelligence feature.

Information retrieved via the Pinterest API:

• are not used by iNrCy to train general artificial intelligence models; ;
• are not sold to an artificial intelligence provider; ;
• are not passed on to an artificial intelligence provider for any purpose other than the service requested by the Customer.

Where the Customer deliberately uses an artificial intelligence feature to create content for Pinterest, iNrCy may use the information provided directly by the Customer to iNrCy, including:

• his instructions; ;
• his own words; ;
• the professional details entered in iNrCy; ;
• media supplied directly to iNrCy; ;
• his writing preferences.

Pinterest Advertising

Unless a specific feature has been expressly enabled and unless otherwise agreed in writing, iNrCy does not manage the Client’s Pinterest advertising campaigns or advertising expenditure.

Revocation

The Customer may revoke the access granted to iNrCy at any time:

• from their Pinterest account settings; ;
• or via the iNrCy app where this option is available.

Following revocation or disconnection, Pinterest features that require this connection may stop working.

Any modification, limitation, suspension or withdrawal of access, change to the rules, refusal to approve, modification to the API or restriction imposed by Pinterest is at Pinterest’s discretion.

iNrCy cannot be held liable for any consequences arising from a decision, restriction, interruption or change imposed by Pinterest.

When the Customer connects or configures Trustpilot within iNrCy, they authorise iNrCy to use the compatible features in order to enable certain actions, such as viewing, monitoring, preparing responses, publishing responses or requesting reviews, depending on the features actually available in the application and the rights granted by Trustpilot.

These features can, in particular, enable:

connecting to or configuring a Trustpilot listing; viewing certain public or business details from the listing; saving the link to the Trustpilot page; saving the link to the review request; retrieving or viewing customer reviews where access is available; displaying ratings, comments, dates, statuses, replies and information associated with reviews; preparing a reply with the assistance of artificial intelligence; publishing, editing or deleting a reply where this functionality is available; displaying reputation metrics or statistics where such data is available; integrating Trustpilot reviews into the E-reputation module.

The Customer acknowledges that certain Trustpilot features may depend on:

the type of Trustpilot account held by the Customer; the rights available on their profile; the permissions granted; Trustpilot's commercial rules; Trustpilot's technical or contractual limits; the features actually made available to developers or partners.

iNrCy does not guarantee:

access to all Trustpilot data; the ability to reply to all reviews; the actual publication of a reply; the retention of a reply; the deletion of a reply; the permanent availability of reviews or statistics; the number of reviews received; the rating obtained; changes in the Customer’s reputation; the commercial impact of the reviews collected.

The Client remains solely responsible:

reviews drafted, approved or published on Trustpilot; requests for reviews sent to its own customers; compliance with the rules governing the collection of reviews; compliance with Trustpilot’s terms of use, publication rules and policies; the lawful, fair and non-misleading nature of its review solicitation practices; compliance with the regulations applicable to its business and communications.

The features designed to assist with responding to reviews do not exempt the Customer from proofreading, correcting and approving each response before publication.

The Customer may revoke or amend Trustpilot access using the methods provided by Trustpilot or by iNrCy where this option is available.

Any modification, limitation, suspension or withdrawal of access, change to the rules, refusal to publish, or restriction imposed by Trustpilot is the sole responsibility of Trustpilot.

iNrCy cannot be held liable for any consequences arising from a decision, restriction or change imposed by Trustpilot.

The application enables the sending of emails, marketing campaigns, commercial communications or information based on the contacts provided or imported by the Client.

The Client remains solely responsible:

the lawful origin of the contacts; the quality and updating of the data; compliance with applicable rules on prospecting; the information provided to recipients; the management of unsubscribes; the content of the messages sent; the compliance of its campaigns; compliance with legal and regulatory obligations related to its activity.

iNrCy acts as a technical service provider and cannot be held liable for any misuse of data or campaigns by the Client.

The Client is solely responsible:

data saved in the CRM module; integrated contacts, leads and customers; generated quotes; created or sent invoices; commercial, tax, accounting or legal information entered into the application; statuses, notes, amounts, services and information transmitted to its own customers.

iNrCy acts as a technical service provider and, where applicable, as a data processor within the meaning of the GDPR for processing carried out on behalf of the Client.

The Client remains responsible for verifying the information on their quotes, invoices and commercial documents.

An invoice sent from the app is considered official within the app.

For reasons of traceability, security and historical consistency, sent invoices cannot be manually deleted from iNrSend.

Any exceptional request for the cancellation, correction or specific amendment of an invoice that has been sent must be made in writing to the iNrCy support team.

This rule relates solely to the internal operation of the iNrCy application and does not exempt the Customer from its own accounting, tax and legal obligations.

The Client remains solely responsible for the legal retention of their invoices, supporting documents and accounting records.

iNrSend allows you to view the history of certain actions carried out within the application, including:

• the posts; ;
• propulsion systems; ;
• loyalty schemes; ;
• the emails ;
• quotes; ;
• invoices; ;
• other elements, depending on the available features.

Depending on the feature in question, the iNrSend history may include, amongst other things:

• the content entered in iNrCy; ;
• the content prepared in iNrCy; ;
• content generated on iNrCy; ;
• content approved by the Client; ;
• the titles and descriptions prepared in iNrCy; ;
• images, videos or documents provided directly by the Client; ;
• the settings chosen by the Customer; ;
• the selected channels; ;
• the dates and times of events; ;
• internal share regulations; ;
• technical information strictly necessary for the monitoring, safety or diagnosis of an operation.

Unless the offer changes later or there is a provision to the contrary, the retention periods in the iNrSend active history are as follows:

• Publications: 12 months; ;
• Propulsion: 12 months; ;
• Loyalty programmes: 12 months; ;
• Emails: 12 months; ;
• Estimate: 24 months; ;
• Invoices: 24 months.

These durations relate only to the display in the active iNrSend history.

Old elements can be automatically:

• archived ;
• masked; ;
• removed from the active history,

once the specified duration has elapsed.

These timeframes do not constitute a guarantee regarding the legal, tax, accounting or evidential retention of the Client’s documents.

The Customer remains responsible for:

• from its own backups; ;
• the statutory retention of its documents; ;
• its accounting obligations; ;
• its tax obligations; ;
• its commercial obligations.

Specific case of connected third-party services

The iNrSend history must not be interpreted as a general or systematic retention of a copy of the information retrieved from third-party service APIs.

When a third-party service requires:

• a specific shelf life; ;
• a shorter duration; ;
• a lack of preservation; ;
• a requirement to refer to the API when the information is required; ;
• a restriction on the use or sharing of information,

iNrCy applies the specific rules of the relevant service.

The general display durations provided in iNrSend mainly concern:

• data specific to iNrCy; ;
• the content provided directly by the Client; ;
• the content prepared in iNrCy; ;
• content generated on iNrCy; ;
• content approved by the Client; ;
• the internal information necessary for the application to function.

They do not constitute an automatic retention period for a copy of the information obtained via third-party APIs when the rules of the service concerned prohibit it.

Pinterest exception

Regarding Pinterest, the iNrSend histories mainly correspond to:

• data specific to iNrCy; ;
• to the content provided directly by the Client; ;
• to content prepared or generated in iNrCy; ;
• to the content approved by the Client; ;
• to the parameters chosen directly by the Customer; ;
• to the internal information necessary for the application to function.

They do not constitute general retention of a copy of the information retrieved from the Pinterest API.

Except where expressly authorised by Pinterest, in particular in the specific cases provided for by the applicable Pinterest rules, information obtained via the Pinterest Materials or the Pinterest API must not be retained permanently as an independent copy in iNrSend.

Where necessary, iNrCy may make a further enquiry to the Pinterest API in accordance with the applicable rules.

The 12-month period scheduled for the display of publications in iNrSend must not therefore be interpreted as an automatic retention period:

• profile information retrieved from Pinterest; ;
• lists of Pinterest boards ;
• board information retrieved from Pinterest; ;
• the pin lists retrieved from Pinterest; ;
• pin information reread from Pinterest; ;
• engagement statistics or data retrieved from Pinterest.

Pinterest expressly provides that, apart from a limited exception regarding certain campaign analytics information from the developer's own account, information obtained via the Pinterest Materials/API must not be stored and must be re-requested from the API when needed.

The application can offer statistics, indicators, projections, recommendations, summaries or estimates.

These items are provided for information purposes.

They may depend on internal data, connections to third-party services, algorithms, automatic calculations, partial data or data provided by connected platforms.

iNrCy does not guarantee the absolute accuracy, completeness, continuous availability or commercial outcome of the statistics, recommendations or projections displayed.

Statistics or recommendations do not constitute personalised legal, accounting, tax, financial or strategic advice.

Where the iNrBadge feature is available, it can enable the Customer to share a public profile, a QR code, contact buttons, links, social media profiles or an appointment request form.

The Client remains responsible:

information displayed on their profile; contact details provided; links added; channels activated; management of requests received; responses given to their contacts; compliance with the regulations applicable to their activity.

iNrCy does not guarantee that a visit, a scan, a click, an enquiry or an appointment will result in a sale, a contract or a commercial outcome.

When the iNrCalendar or Agenda feature is available, it may enable the Client to manage certain appointments, appointment requests, time slots or reminders.

The Client remains responsible:

configuring availability; validating or refusing requests; actual attendance at appointments; verifying information communicated to participants; managing cancellations, postponements or modifications.

iNrCy cannot be held liable for a missed appointment, unavailability, a data entry error, incorrect settings, an email not received or a synchronisation failure with a third-party service.

27.1 Rental or provision of site

Where a website is leased or made available, the website remains the exclusive property of iNrCy, unless otherwise agreed in writing.

The Customer benefits from a limited right of use for the duration of the subscription or applicable contract.

The suspension or termination of the subscription may lead to the suspension of access to the website provided.

27.2 Website sale

In the event of a sale, the Client shall become the owner of the website delivered, excluding any technologies, tools, scripts, methods, components, templates, structures or elements owned by iNrCy, unless otherwise stipulated in writing.

27.3 Site contents

The Customer is responsible for the information, texts, images, notices, prices, offers, services, contact details and content published on their website.

The Client warrants that it holds the necessary rights to the materials provided to iNrCy.

The Client remains responsible for the compliance of their website, particularly regarding legal notices, privacy policy, cookies, forms, prospecting, advertising, price display and rules specific to their sector of activity.

The processing of personal data is governed by iNrCy’s Privacy Policy.

Where iNrCy processes data on its own behalf, particularly in the context of commercial, administrative, contractual, invoicing or support activities, iNrCy acts as the data controller.

Where iNrCy processes data on behalf of the Client, including CRM contacts, end customers, prospects, campaign data, quotations, invoices or the Client’s commercial data, iNrCy acts as a technical data processor.

The Customer remains responsible for the personal data that they enter, import, collect or use within the application.

The Customer undertakes to inform the data subjects and to comply with applicable regulations, in particular the GDPR and the rules relating to direct marketing.

The Client acknowledges that certain features require connection to third-party services and that these services may process data in accordance with their own terms and privacy policies.

The Client is responsible for the confidentiality of their login details, passwords and access.

Any action carried out from the Client's account shall be deemed to have been performed by the latter, barring proof to the contrary.

The Customer undertakes to notify iNrCy promptly in the event of unauthorised access, suspected compromise, loss of login credentials or a security incident.

iNrCy may implement technical measures designed to protect accounts, limit misuse, block certain actions or temporarily suspend access in the event of a risk.

The Customer is also responsible for the security of their own third-party accounts linked to iNrCy, including Google, YouTube, TikTok, Pinterest, Trustpilot, Meta, LinkedIn, Microsoft and email services.

iNrCy may make changes to the application, its modules, interfaces, technical specifications, limitations, available channels or features.

Certain features may be added, modified, renamed, suspended, limited or removed for technical, commercial, security, compliance or third-party service dependency reasons.

Features marked as «coming soon», «in development», «soon available», «beta», «test» or similar do not constitute a firm commitment to deliver by a specific date.

iNrCy may also temporarily or permanently restrict certain features if a third-party platform changes its rules, APIs, access conditions, quotas or validation requirements.

The Client undertakes to use the application in accordance with:

to these Terms; to the Privacy Policy; to applicable laws and regulations; to third-party rights; to the rules of connected platforms; to their professional activity.

The Customer is expressly prohibited from:

any fraudulent, abusive or unlawful use; any attempt at unauthorised access; any publication of content that is prohibited or infringes the rights of third parties; any use of personal data without an appropriate legal basis; any action likely to disrupt the operation of the application; any unauthorised resale or making available of the software; any attempt to circumvent technical limitations; any use likely to cause harm to iNrCy, its customers, its partners or connected platforms.

iNrCy is bound by an obligation of means.

iNrCy does not guarantee that the service will be error-free, available without interruption or compatible with all the Customer’s specific requirements.

iNrCy’s total liability, for all causes combined, is expressly limited to the greater of:

the sums paid by the Customer over the last twelve months; or a fixed cap of 1,000 euros.

Under no circumstances shall iNrCy be held liable for:

indirect losses; business interruption losses; loss of turnover; data loss; damage to reputation; commercial losses; consequences arising from a Client error; consequences arising from a third-party service; refusal of publication by a platform; suspension or limitation imposed by a third party; deletion or moderation of content by a platform; de-listing, drop in visibility or drop in performance; content published, sent or validated by the Client; non-compliant use of data by the Client; error present in a quote, an invoice, an email, a campaign or a publication validated by the Client.

iNrCy may suspend access to the service, in whole or in part, in the event that:

non-payment; misuse; breach of these Terms and Conditions; suspected fraud; security risks; a request from a competent authority; behaviour likely to cause harm to iNrCy, its customers, its partners or third parties; use likely to pose a risk to connected third-party services; or failure to comply with the rules of a connected platform.

Suspension can be immediate in the event of an emergency or serious risk.

The suspension does not entitle the Customer to any compensation when it results from a breach by the Customer, a security risk, a legal obligation or a constraint imposed by a third-party service.

The Client is acting in a professional capacity.

At the time of subscription, activation or the request for a trial, he acknowledges that the service is intended for professional use.

Where the service is activated immediately, no refund is payable once the service has been activated, access granted, a generator provided, a site configured or a service commenced, unless otherwise agreed in writing by iNrCy.

Any started subscription period is payable in full.

Promotional offers, partner offers, founder offers or commercial discounts are not necessarily renewable, transferable or combinable.

The iNrCy software, its interfaces, trademarks, logos, designs, text, methods, components, features, technical foundations, graphical foundations, templates, structures, automation features and proprietary elements remain the exclusive property of iNrCy or its assignees.

The Customer retains the rights they hold in their own content, brands, logos, images, videos, data and documents.

The Customer grants iNrCy the necessary rights to host, process, adapt technically, display, transmit and publish this content strictly for the purposes of providing the service.

Computer records, technical logs, application histories, connection traces, validations carried out within the application, dispatches, publications, statuses, timestamps, user actions and payment systems shall be deemed authentic between the parties, barring proof to the contrary.

iNrCy support can be contacted using the contact details provided to the Customer.

Certain requests, in particular those concerning sent invoices, exceptional deletions, sensitive corrections, data, access or connections to third-party services, may require a written request by email.

iNrCy endeavours to respond within a reasonable timeframe, whilst not guaranteeing a specific resolution time where the request depends on a third-party service, a technical check or a specific action.

iNrCy shall not be held liable in the event of non-performance or delay resulting from an event beyond its reasonable control, including, but not limited to, a widespread outage, a cyber-attack, a hosting interruption, a service provider failure, a third-party service being blocked, a natural disaster, an administrative decision, industrial action, war, an epidemic, a regulatory restriction or an event of force majeure recognised under French law.

iNrCy may amend these Terms and Conditions to reflect changes to the service, features, regulations, service providers, third-party platforms or its business model.

The applicable version is the one published on the website or communicated to the Customer at the time the service is used.

In the event of a significant change, iNrCy may notify the Customer by any appropriate means.

Continued use of the service following modifications constitutes acceptance of the new Terms.

These Conditions are governed by French law.

Any dispute relating to their interpretation, performance or validity shall be subject, barring any mandatory statutory provision to the contrary, to the Commercial Court of Arras.